Privacy Notice

This notice describes the practices of www.soccerconez.com (“we,” “our,” or “us”) regarding the collection, use, and sharing of your personal information in connection with your use of the website www.soccerconez.com (the “Site”) and your transactions with us for health and wellness products.

1. Categories of Collected Information

We collect information through three primary channels: directly from you, through automated site interactions, and from trusted third-party sources.

Information Provided by You:

When you engage with our services—such as by creating an account, purchasing supplements or wellness products, completing health questionnaires, subscribing to newsletters, or contacting customer service—you provide us with data including:

Personal Identifiers: Your full name, email address, physical shipping and billing addresses, phone number, and date of birth (for age verification on certain products).
Health & Preference Information: Voluntary details you provide, such as dietary preferences (e.g., vegan, gluten-free), health goals, or product sensitivities.
Transaction Information: Details of products you purchase, view, or save to wish lists, including supplement types and dosage details.
Payment Information: Card numbers and payment details. For security, full card data is processed and stored by our certified payment partners (e.g., Stripe, Square).
Communication Records: Your correspondence with our nutrition advisors or support teams.

Automatically Gathered Data:

As you browse, our systems automatically log certain technical and usage information, which may include:

Device and Connection Data: Your IP address, browser type and version, time zone, operating system, device type, and mobile network information.
Site Interaction Data: Pages you visit, products you search for, links clicked, and how you navigate through our content and product categories.

Information from Other Sources:

We may receive information from analytics providers (like Google Analytics), advertising networks, and third-party services that facilitate payments, shipping (e.g., FedEx, UPS), and customer reviews.

2. Purposes of Information Use

Your information enables us to:

Process and Fulfill Your Orders: Manage payments, arrange shipping, deliver products safely, and provide order confirmations and invoices.
Provide Personalized Support & Recommendations: Respond to your inquiries, offer tailored product suggestions based on your interests, and manage your subscription services.
Maintain Communication: Send you important service-related announcements, order updates, and responses to your service requests.
Enhance Our Products and Site: Analyze site usage trends to improve website functionality, develop new products, and conduct quality assurance.
Conduct Marketing (with Consent): Send promotional communications about new products, wellness tips, and special offers, where permitted by law and with your explicit consent where required.
Ensure Safety and Security: Monitor for and prevent fraudulent transactions, and protect the security of our website and business operations.

3. Lawful Grounds for Processing (EEA/UK Residents)

For users in the European Economic Area or United Kingdom, our processing of your personal data is justified by the following legal bases:

Contractual Necessity: Processing required to perform the contract for the products you purchase.
Legitimate Business Interests: Processing for purposes such as website security, fraud prevention, direct marketing, and improving our services, balanced against your rights and interests.
Your Explicit Consent: For processing sensitive health-related data you voluntarily provide and for certain marketing communications.
Legal Compliance: Processing necessary to comply with legal obligations, such as tax, health supplement regulations, and consumer law.

4. Information Sharing Practices

We share your data only under these circumstances:

With Essential Service Providers: Trusted partners who perform critical functions on our behalf, such as payment processors, shipping carriers, email service providers, and IT hosting services.
With Professional Advisors: Lawyers, auditors, and consultants, bound by duties of confidentiality.
For Legal Obligations: If required to disclose information by law, regulation, subpoena, or court order.
During Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell your personal information to third parties.

5. Cross-Border Data Transfers

Your information may be transferred to, and processed in, countries other than your country of residence. These countries may have data protection laws that are different from those in your country. We ensure all such transfers comply with applicable data protection laws and are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

6. Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this notice, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or regulatory compliance purposes, which may require us to keep order records for [e.g., 7] years).

7. Your Privacy Rights

Depending on your location, you may have rights under data protection laws, which can include:

Right of Access: To request a copy of the personal data we hold about you.
Right to Rectification: To correct inaccurate or incomplete data.
Right to Erasure (‘Right to be Forgotten’): To request deletion of your data under certain conditions.
Right to Restriction of Processing: To request a temporary halt to the processing of your data.
Right to Data Portability: To receive your data in a structured, machine-readable format.
Right to Object: To object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent: To withdraw previously given consent at any time.
Opting Out of Marketing: You can unsubscribe from marketing emails at any time using the link in every email.

To exercise any of these rights, please contact us using the details provided at the end of this notice.

8. Use of Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information on the cookies we use and your choices regarding them, please see our dedicated Cookie Policy [Link to Cookie Policy].

9. Protection of Children’s Data

Our products and Site are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately so we can take appropriate steps to delete such information.

10. Changes to This Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this notice periodically.

Contact Us:
If you have any questions about this Privacy Notice or our data practices, please contact us at:
www.soccerconez.com
3773 Franklin St, Denver, Colorado 80205, United States
Email: [email protected]